Returns & Refunds

Last updated: July 19, 2026

A fragrance should feel inevitable — like it was always yours. If it isn't, returning it should be simple.

Try before you open it

Every full bottle of eau de parfum arrives with a complimentary 2.5 ml sample of the same scent. Wear the sample first, on skin, through a whole day. If the scent isn't yours, leave the full bottle sealed — it can come back to us.

The essentials

Returns are accepted within 14 days of delivery, for a full refund of the product price to your original payment method.
Fragrance and body care must be unopened and unused, in their original packaging. The 2.5 ml sample is yours to keep either way.
For now, return shipping is arranged and paid by you. We are a small, independent house — free returns are close on our horizon, and we'll say so here the moment they arrive.

How to return

Write to us at support@minnefragrances.com with your order number and the item you'd like to return. We'll confirm the return and share the return address. We recommend a tracked shipping service — the parcel remains in your care until it reaches us.

Your refund

Once your return arrives and is inspected, we'll issue your refund within 5–10 business days to the original payment method. Original shipping charges are not refundable. Your bank may take a few additional days to post the credit.

Exchanges

The simplest path to a different scent is a return and a fresh order — that way nothing waits on the post.

Damaged or incorrect orders

If your order arrives damaged, faulty, or not what you asked for, that's ours to make right. Write to us within 7 days of delivery with a photo and your order number, and we'll replace or refund it — including any shipping, at no cost to you.